FAQ

Frequently Asked Questions (FAQs)

What types of products does Barazaa offer?

We specialize in fun, safe, and educational toys for kids of all ages — from soft plush toys to brain-boosting learning games and creative playtime essentials. Each product is carefully selected for quality, durability, and child safety.

Do you offer Cash on Delivery (COD)?

Yes! We offer Cash on Delivery (COD) for eligible products and locations. COD may require a small handling fee depending on the courier service.

How long will my order take to arrive?

Orders are delivered within 3–7 working days depending on your location. Remote areas may take slightly longer due to courier limitations.

Can I cancel or modify my order?

Orders can be cancelled or modified within 12 hours of placement, provided the order has not yet been shipped. Once shipped, cancellations or modifications are not possible.

What if I receive a damaged or incorrect product?

In the rare case you receive a damaged or wrong product, please contact us within 24–48 hours with photos or video proof. We will arrange a replacement or refund based on our return policy.

Are Barazaa toys covered under warranty?

Toys do not typically come with a manufacturer warranty, but if you experience any issues upon delivery, you can reach out to us, and we’ll help resolve the problem promptly.

How can I contact Barazaa support?

You can reach us anytime during business hours via WhatsApp, email, or our online contact form. All contact details are provided below.