Warranty policy

Warranty Policy 🧸

Effective Date: 01-11-2025

Thank you for shopping at Barazaa! We’re dedicated to providing quality products that make your experience smooth and satisfying. This Warranty Policy explains what’s covered, what’s not, and how to request a replacement if needed.

1. Warranty Coverage 🔧

All eligible products on barazaa.shop include a limited warranty covering manufacturing defects for a period of 15 days from the date of delivery.

This warranty covers:

• Non-functioning or defective mechanisms
• Broken or missing parts due to manufacturing errors
• Battery failure on arrival (if reported within 24 hours)

2. What’s Not Covered ⚠️

• Physical damage after delivery
• Water damage or moisture exposure
• Damage due to misuse or mishandling
• Normal wear and tear, fading, or paint chipping
• Battery depletion after use

3. Warranty Claim Process 🧾

To make a warranty claim, please follow these simple steps:

• Record a parcel opening video when you receive your package.
• Report any issues within the 15-day warranty period.
• Send us the order number, issue details, and video proof via WhatsApp or email.

Once verified, we will arrange a pickup and replacement at no cost. Replacements are typically dispatched within 7 working days after approval.

4. Warranty Period 🕐

The warranty is valid for 15 days from the delivery date. After this period, we cannot process warranty-related claims or replacements.

5. Our Commitment 🤝

We truly value your trust in Barazaa. Our goal is to ensure your shopping experience remains smooth, reliable, and satisfying!