Refund policy

Refund Policy

Effective Date: 01-11-2025

At Barazaa, we do our best to ensure every order delights you. Refunds are available only in limited situations, as detailed below.

1. Eligibility for Refund

Refunds are possible only if your order has not yet been dispatched from our warehouse. Once shipped, the order cannot be cancelled or refunded. We do not offer refunds for dislike, change of mind, or dissatisfaction after product usage.

2. Damaged or Wrong Product Received

Please inspect your order upon delivery and contact us immediately if the item is damaged, defective, or incorrect. A parcel opening video is mandatory to process such claims. This helps us verify and resolve your issue as quickly as possible.

3. Buyer Changed Their Mind

We cannot accept refund requests if a customer simply changes their mind after placing the order. Placing an order on barazaa.shop constitutes a legally binding purchase contract.

4. Parcel Returned to Us (“Customer Not Accepted”)

In case of prepaid orders that return to us due to non-acceptance by the customer, the refund will be issued after deducting two-way shipping charges.

5. Exchanges

We currently do not offer product exchanges. Please review all product details carefully before making a purchase.

6. Refund Process

To initiate a refund (if eligible), contact our support team immediately. Approved refunds will be processed to the original payment method within 7–10 business days.

If you haven’t received your refund within 15 business days of approval, first contact your bank or card provider. If the issue persists, then reach out to us at info@barazaa.shop

Contact Information

Website: barazaa.shop
Company Name: Mohammed Hussain
Address: HNO 22-114/28, Chilkanagar Uppal, Hyderabad - 500039
Email: info@barazaa.shop
WhatsApp Chat: +91 7702640777

Contact from: Click hear

Customer Support Working Hours: Monday to Saturday, 09:00 AM – 06:00 PM

Website: barazaa.shop
Email: info@barazaa.shop
WhatsApp: +91 7702640777

Contact from : Click here
Address: HNO 22-114/28, Chilkanagar Uppal, Hyderabad - 500039
Support Hours: Monday to Saturday, 09:00 AM – 06:00 PM